Shipping policy
Shipping and Delivery Costs
Juuttisäkki's online store uses Matkahuolto transport services for domestic deliveries. We also ship to Europe via UPS or Postnord. The service is provided through Shipit, which sends tracking codes to customers.
Shipping costs included in your order are displayed on the checkout page alongside the selected delivery method and in the order summary. All domestic orders over €100 are delivered free of charge. Otherwise, the shipping fee is €5.90 regardless of parcel size.
Parcels shipped abroad are sent primarily using UPS Standard service or by Postnord. Shipping costs are shown at checkout. All orders in Eu area over 150 € are free of charge.
The estimated delivery time for EU orders is 3–7 business days from the date of dispatch, depending on the destination country. The exact shipping cost for international orders is calculated and displayed at checkout before you complete your purchase. All prices are inclusive of VAT where applicable. Customs duties and import taxes do not apply to orders shipped within the European Union.
You have the right to cancel your order before it has been dispatched. If the order has already been shipped, you may exercise your right of withdrawal in accordance with the EU 14-day return policy described below.
Delivery Time
Orders are generally dispatched within 1–3 business days, though this may vary depending on the product or delivery method. In addition, transit time should be taken into account, which is normally 1–2 business days.
Any exceptional delivery times will be communicated separately on the online store or product page.
RETURNS
Products ordered from the online store carry a 14-day right of return in accordance with the Consumer Protection Act, calculated from the date of order. The right of return does not apply to hygiene products, such as face masks, reusable sanitary pads, reusable cleaning cloths, or other hygiene items. The right of return also does not apply to made-to-order products or sale items.
Items must be unused and in their original packaging. The customer is responsible for return postage costs.
Before returning, please contact us by email at info@juuttisakki.fi.
UNCOLLECTED ORDERS
Failure to collect or refusal to accept a delivery does not constitute a cancellation of the order or the exercise of the right of return. For uncollected parcels, we charge a handling fee of €20 in addition to return postage costs.