Refund policy
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.
To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@juuttisakki.fi. Please note that returns must be sent to the following address: Lahja ja Sisustus Juuttisäkki, Mäntyharjuntie 75, 27420 PANELIA. Phone: 0401743801
If your return is accepted, you are responsible for the return shipping costs. We do not accept items sent back to us without first requesting a return.
Please contact us at info@juuttisakki.fi if you have any questions about returns.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions / Non-Returnable Items Certain items cannot be returned. This includes custom products (such as special orders or personalised items) and hygiene products (such as reusable sanitary pads). Please contact us if you have questions or concerns about a specific item.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Right of Withdrawal Provided the conditions above are not an obstacle, you may cancel or return your order placed within the European Union within 14 days for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.
For EU returns, the customer is responsible for the return shipping costs. Return shipping costs vary depending on the country of origin (estimated €10–25). We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take some additional time to process and post the refund to your account.
If you have not received your refund within 15 business days of approval, please contact us at info@juuttisakki.fi.
Before returning, please contact us by email at info@juuttisakki.fi.
UNCOLLECTED ORDERS
Failure to collect or refusal to accept a delivery does not constitute a cancellation of the order or the exercise of the right of return. For packages that are left uncollected and returned to us, we charge a handling fee of €20.